Slots / Sports
25ok keeps this policy straightforward: we collect only what we need to run your account, process transactions through Upay and Bank Transfer, and keep your access working across devices. What we do with that data, how long we hold it, and how you can review or correct it — that is all set out below, and it applies subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — name, contact information, and the payment method you connect, whether that is Upay or Bank Transfer. We also collect session data: the device type, browser, and pages you navigate during each visit. This helps us keep your lobby state consistent whether you switch from a phone browser to desktop mid-session or return after logging out. We do not sell your personal data to third parties. Where we share data with processors — for example, to route a Bank Transfer or verify a wallet transaction — those processors handle it under contractual terms that restrict further use. Any third-party service linked from our platform, such as a game studio content frame, operates under its own privacy terms, and we are not responsible for data those services collect independently. Data we hold is retained only as long as your account remains active or as required by the jurisdiction governing your access. If you close your account, we retain minimal records only to the extent required under applicable law and eligible regional rules. Cookies on the site are used for session management and to remember your lobby preferences; you can manage cookie behaviour through your browser settings.
This policy covers the data we handle when you access 25ok through a supported browser or mobile session. It distinguishes between what is inside this policy's scope and what falls outside it — so you know exactly where our responsibilities begin and end.
Covered fully. Data collected when you log in, manage your wallet, or update account details sits entirely within this policy. This includes login records, device identifiers and any profile information you submit directly.
Covered in part. Deposit and withdrawal records linked to your account are within scope. The payment processor handling a Bank Transfer or Upay transaction applies its own data terms for the transaction leg it processes.
Covered for interaction data. Pages you visit, lobby sections you open and session duration are captured under this policy. We do not use that data to build marketing profiles sold to outside parties.
Outside this policy's scope. Game studio content loaded in our lobby, external links and any non-25ok service you reach from this site each operate under their own separate privacy terms, which we do not control.
Your account gives you direct access to most of the data we hold on you. Open the account settings page to review the personal details we have on file, including contact information and linked payment method. If something is incorrect — a misspelled name, a wrong contact address — you can update it directly in the profile fields shown there. For data that is not editable through the account screen, such as historic transaction records or previous login activity, submit a correction request through our support channel. We will confirm receipt and follow up within the timeframe our support team operates on. If you want to understand what specific data we hold beyond what the account screen shows, you can raise a data access request by contacting support directly. To close your account, follow the steps in account settings or ask support to initiate the closure; we will then apply the retention rules described in this policy to whatever records remain.
Open the account settings page to see the personal details, contact information and linked payment methods we currently hold for your account.
Edit your profile fields directly in account settings. For records you cannot change there, contact support with the correction and we will apply it after verification.
Send a data access request via our support channel if you want details beyond what the account screen displays. We will confirm receipt and respond accordingly.
Use the closure option in account settings or ask support to process it. Residual data is retained only to the extent required under applicable law and eligible regional rules.
If you have a question about how we handle your data, three contact routes are available. Use whichever suits your device or the urgency of the question. For privacy-specific requests, include your registered contact detail so we can verify the account before responding.
Open the chat widget from any page on the site. Describe your privacy question or data request and a support agent will pick it up. Best for quick clarifications on account data or cookie settings.
Send your data access or correction request by email to the address listed on the contact page. Include your registered account detail so we can locate your record and respond directly.
The help centre covers common privacy and account questions, including how to update contact details and what data we retain after account closure. Check there first for a fast answer.
Keeping your account data handled responsibly is part of running a platform people return to. Here is how we approach the key areas of data management, from storage and cookies through to who you contact when something needs to change.
Account and transaction records are stored on servers with access controls in place. We do not retain data beyond what is needed for your account to function or what applicable law in your eligible region requires us to keep.
We use cookies to maintain your login session and remember lobby preferences between visits. You can adjust cookie permissions through your browser settings at any time; this may affect how the site behaves on return visits.
Access to your account data is gated behind login credentials. We do not display full payment method details — such as full Upay wallet numbers or Bank Transfer account numbers — after they are initially submitted and verified.
When this policy changes in a material way, we note the update date at the top of this page. Continued use of the account after a policy update indicates you have reviewed the revised terms. For significant changes, we may notify you via your registered contact.
Common questions about how we collect data, what you can request, and how this policy works for accounts accessed from Bangladesh and other eligible regions.
We collect the registration details you submit — name, contact information and chosen payment method such as Upay or Bank Transfer — plus session data like device type and browser. We do not collect data beyond what is needed to run your account and process transactions.
Most of it is visible directly in account settings: your profile details, linked payment methods and recent transaction records. For anything not shown there, submit a data access request through live chat or the email support address on our contact page.
Open the profile section in account settings and edit the relevant field directly. If the field is locked — for example, a name that requires document verification to change — contact support with your correction request and we will process it after account verification.
We share data only with processors needed to operate the service — for instance, routing a Bank Transfer payment. Those processors are restricted from using your data for other purposes. We do not sell personal data, and game studio content runs under its own separate terms.
Once you close your account, we retain only the minimum records required under applicable law and the rules of your eligible region. Data not required for legal or regulatory reasons is removed. The exact retention period depends on local law where you access the platform.
This policy applies to all account holders accessing 25ok. However, specific rights and obligations — including data retention rules — depend on your local law and the eligible regions under which your access is permitted. If you have a region-specific question, contact us through the support routes listed on this page.